What Does Golden Glass Mean to You? That was our question we sent out to many of our best customers this month and guess what kind of response we got? A pretty good one. When asked to compose a 12,000 word essay, many customers passed but opted instead to fill out a ten question survey. Here are the results from more than 76,000 of our loyal (paying) customers. The most popular answers are in bold.
1. How would you rate the rewards program overall?
a. Above average
b. Atrocious
c. Doesn’t even qualify for a rating, its so bad
d. Average
2. How much personal connection do you have with your rewards account specialist?
a. None
b. Some
c. I hate them
d. I am not aware of what they do
3. Do you recommend rewards programs to friends?
a. Yes
b. No
c. Have no friends
d. I would feel uncomfortable doing this
4. Are your rewards getting better as time goes on?
a. Yes I see an improvement
b. They have not changed
c. I am not able to judge this
d. They might have changed for the worse
5. How has the GG Rewards Blog added to your rewards experience
a. It gives me something else to do at work
b. I am not aware of the blog
c. I have avoided the blog, but hear that it is really good
d. It has made my rewards experience better
6. How you would rate GG Rewards as compared other rewards systems?
a. You guys know what you are doing
b. You blow away the competition
c. You could learn a thing or two from Siebens Rewards Ltd.
d. I have never been rewarded by anyone else
7. Do you feel you rewards are fulfilling?
a. Maybe
b. Sometimes
c. I don’t want them to be
d. No
8. How is our customer service overall?
a. I feel taken care of
b. I feel like a number lost in the matrix of your company
c. You only care about my money
d. Totally satisfied
9. How likely are you to add additional rewards programs in the future?
a. Not likely
b. Very Likely
c. Somewhat likely
d. I cannot afford any more programs, ever
10. What could we improve on?
a. Nothing
b. Everything
c. One thing
d. Two things
